Of Goizueta’s core values (courage, integrity, accountability, rigor, diversity, team, community), which value resonates most with you and why?
Of Goizueta’s core values, Integrity resonates most with me. Hailing from a financial services background, much of my success and long-term customer relationships have been made possible due to my adherence to integrity.
My first major learning in integrity were during my tenure with ABC. In a particular case, we were competing for the insurance policy of a US$ 11 Billion power project – a deal with potential annual revenue (premium) of US$ 7 Million. While the prospect of crossing more than 1000% of my target did make me ecstatic, a proper case scrutiny was much called for. After thorough inquiries, we found that the project contractor’s reputation and certain other key observations were not on positive note. Without a second thought, I refused to underwrite the policy – thus avoiding a near “catastrophic” risk exposure on our part.