It is a pleasure to write on behalf of ABC who has worked with me as Deputy Manager- Mortgage Sales. I have known ABC since November 2006 when he joined my team as Assistant Manager. He has been an asset to the company and has played a part in my success as well. He is a talented manager with a strong sense of ownership towards assigned responsibilities.
ABC’s performance has been definitely outstanding in my opinion. He has the knack for understanding the customer. His research in this field of mortgage combined with a structured approach towards prospecting has led him towards high levels of productivity. Rated the # 1 employee (FY 2007), he was well-respected by the team as a product expert. In our department, the average loan officer has an application-to-closing ratio of 40% and good performers have a success ratio of 60%. ABC’s closure rate exceeded 80% which has, as yet, been an unbroken record.
ABC has demonstrated leadership skills at many instances – especially when his managers have not been available. He played a vital role as “mentor-manager” for members who would often look up to him. Within a few days of his promotion as Deputy-Manager, he took charge of non-performing team from another deputy manager and led them towards turnaround performance in not more than 45 days. He was deputed on special assignment to the United States where he developed key business relationships with a network of realtors and also played a key role in setting up the operational base. During his stint in PA (U.S), he displayed exceptional commitment to our bottom-line by generating the highest revenue in the 6-member special project team.